Refund Policy
Last updated: December 7th, 2024
At Cunio, we strive to provide the best service possible. This Refund Policy explains our policies regarding refunds and cancellations for our subscription services.
Subscription Plans
Cunio offers various subscription plans with different features and pricing. All subscription fees are billed in advance on a monthly or annual basis, depending on the plan you choose.
Refund Eligibility
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with our service within the first 7 days of your initial subscription, you may request a full refund.
Eligibility Requirements
- The refund request must be made within 7 days of your initial subscription purchase.
- This guarantee applies only to first-time subscribers.
- The guarantee does not apply to subscription renewals.
- You must not have violated our Terms and Conditions.
Non-Refundable Situations
- Refund requests made after the 7-day money-back guarantee period.
- Subscription renewals (monthly or annual).
- Partial month or partial year subscriptions.
- Accounts terminated due to violation of our Terms and Conditions.
- Change of mind after the guarantee period has expired.
- Failure to cancel before the next billing cycle.
How to Request a Refund
To request a refund under our 7-day money-back guarantee, please follow these steps:
- Contact our support team at support@cunio.com
- Include your account email address and subscription details.
- Provide a brief explanation of your refund request.
- Allow 5-10 business days for processing.
Refund Processing
Processing Time
Once your refund request is approved, it will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase.
Payment Method
Refunds will be credited back to the original payment method. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
Cancellation Policy
How to Cancel
You can cancel your subscription at any time from your account settings. Upon cancellation, you will retain access to your subscription benefits until the end of your current billing period.
No Partial Refunds
If you cancel your subscription during a billing period, you will not receive a refund for the remaining portion of that period. You will continue to have access to the service until the end of the paid period.
Account Termination
If your account is terminated by Cunio due to violation of our Terms and Conditions, you will not be eligible for any refund of subscription fees paid.
Price Changes
Cunio reserves the right to change subscription prices at any time. Price changes will not affect current subscribers until their next renewal. We will provide at least 30 days' notice before any price changes take effect.
Fair Usage Policy
Cunio reserves the right to refuse refund requests that appear to abuse our money-back guarantee policy, such as repeated subscription and refund cycles.
Exceptions
Refunds outside of the 7-day money-back guarantee period may be considered on a case-by-case basis at Cunio's sole discretion. Please contact our support team to discuss your specific situation.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: support@cunio.com
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of Cunio after any changes indicates your acceptance of the new policy.
By subscribing to Cunio, you acknowledge that you have read, understood, and agree to this Refund Policy.